Bangkok Airways (PG) is up front in responding to the mission of the International Air Transport Association (IATA) that all airlines must be using Electronic Ticket (ET) on all routes by the end of 2007. Of late, PG's implementation of ET went successfully on all its domestic routes in July 2003, whilst flights to/from Cambodia and Laos had it in place in mid 2006.

The remaining routes, i.e., Yangon, Singapore, Hong Kong, Hiroshima and six destinations in China are underway towards completion by the end of 2007 as in the plan. As of now, the airline's ET volume is reportedly 92% of all tickets issued from all BSP agents throughout Thailand.

Apart from its own routes, the airline also focuses on partnering with major long-haul carriers to create the Interline Electronic Ticket (IET) in order to facilitate inbound traffic fed in from various significant markets of PG. Under such scheme, passengers will travel under one booking reference with only one ET that covers flight itineraries of both long-haul sectors and those belonging to PG. For instance, a passenger traveling from London to Samui can issue a single ET that includes sectors between London and Bangkok, as well as Bangkok and Samui.

Apart from its own routes, the airline also focuses on partnering with major long-haul carriers to create the Interline Electronic Ticket (IET) in order to facilitate inbound traffic fed in from various significant markets of PG. Under such scheme, passengers will travel under one booking reference with only one ET that covers flight itineraries of both long-haul sectors and those belonging to PG. For instance, a passenger traveling from London to Samui can issue a single ET that includes sectors between London and Bangkok, as well as Bangkok and Samui.

Meanwhile, carriers that are capable to issue IET with Bangkok Airways are British Airways, Siem Reap Airways International, Japan Airlines and JALWAYS. Additionally, more airlines including Singapore Airlines, SilkAir, Finnair, Asiana Airlines, EVA Airways, and EL AL Israel Airlines, will also take part in the IET with PG by November 2006.

The merit of ET is practically more economical, yet rendering better customer service. Passengers can rest assured that ticket loss will no longer prevail problematic while travel with an ET. Subsequently, the ET helps speed up airline's sales flow at a higher volume. ETs are also viable on the airline's website. Looking out into 2008, the airline plans to make a milestone in the innovation of air travel by adopting the Bar-coded Boarding Pass (BCBP) as well as seeking more interline partners.