In April 2008, the Air Transport Department of Civil Aviation Administration of China (CAAC), the administration's Consumer Affairs Centre and sub-regional bureaus as well as China Air Transport Association (CATA) received a total of 127 complaints from the public, but only 55 cases were deemed valid while the other 72 complaints were considered void and officially dismissed.

CARNOC.com was told that the 55 cases of effective complaint consist of 40 against domestic airlines, 7 against airports and 8 against air transport sales agencies. In comparison with the same period in 2007 (23 cases), the valid complaints saw an increase of 32 cases from 23. Moreover, the number of valid complaints also jumped by 34 cases when compared with March 2008.

Based on details gathered by CARNOC.com, out of the 40 valid consumer complaints against domestic airlines, 17 cases (42.5%) come under baggage mishandling, 13 complains (32.5%) are about the handling of flight irregularities and disruptions while another 4 cases (10%) come under flight information with only 2 complaints (5%) are related to ticket sales and 1 case (2.5%) is about inflight service. In addition, 1 valid complaint (2.5%) falls into the category of air freight transportation and handling, and 2 cases (5%) come under the "others" category.

Moreover, as for the 7 valid complaints against airport, 4 cases are about security screening while the other 3 complaints are about airport facilities, baggage delivery and flight information.

All information is based on Chinese press report with translation by Swift Flight Translation Corporation.